Reference

How elang138 Protects Your Personal Data

Your account data at elang138 is handled with a clear set of rules — what we collect, how long we keep it, and who can access it are…

Data collected only for account purposesDANA, OVO, GoPay & QRIS transaction records protectedRetention periods clearly definedYour right to request data deletionContact our team to review your data anytime

Explore the Lobby Read FAQ

What This Privacy Policy Covers

elang138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to every interaction you have with elang138 — account registration, identity verification, deposit processing through DANA, OVO, GoPay or QRIS, and browsing history within the lobby. We collect only the data necessary to operate your account securely: your name, contact details, device

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identifiers, and transaction records. We do not sell your personal data to third parties. Certain data-sharing may occur with payment processors and regulatory bodies where local law permits. Data stored on our servers is encrypted at rest. You have the right to access, correct, or request
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deletion of your personal data at any time by contacting our support team. Access to specific account features depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of what we hold, or need to report a concern, our…

DATA HANDLING STANDARDS

Six Ways We Keep Your Account Data Safe

We have structured our data practices around six operational commitments — covering how data enters our system, how it is stored, how long it is kept, and the steps you can take…

Encrypted Storage

All personal data — including your contact details, identity documents submitted during verification, and transaction records from DANA, OVO, GoPay and QRIS — is encrypted at rest using industry-standard protocols.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to improve page performance. You can manage cookie preferences in your browser settings at any time without affecting core account functions.

Retention Schedule

Transaction data is retained for 12 months to satisfy payment processor requirements. Identity verification documents are deleted within 30 days of successful verification unless extended retention is required where local law permits.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS networks) and identity verification providers under strict data-processing agreements. We do not share your data with advertisers.

Your Access Rights

You may request a full export of the personal data we hold on your account at any time. We will prepare and deliver that export by email within 5 business days of a verified request submitted through live chat or email.

Data Correction & Deletion

To correct inaccurate account data or request deletion of your profile, contact our support team via live chat. Deletion requests are processed within 7 business days, subject to any retention obligations where local law permits.

Frequently Asked Questions About Your Privacy at elang138

These are the questions we receive most often about how we collect and manage your data. If your question is not covered here, our live chat team is available around the clock to walk you through any specific concern about your account or payment records.

We collect your name, email address, phone number, and device identifiers at registration. If you deposit via DANA, OVO, GoPay or QRIS, we also record transaction IDs and timestamps linked to your account for verification and dispute resolution.

Payment records from DANA, OVO, GoPay and QRIS are retained for 12 months from the transaction date. After that period, they are anonymised and removed from our active database unless extended retention is required where local law permits.

Yes. Submit a data export request through live chat or our privacy email. We prepare a full account data export — including registration details, session logs, and payment records — and deliver it by email within 5 business days.

No. We share your data only with payment processors such as DANA, OVO, GoPay and QRIS, and with identity verification providers under contractual data-protection agreements. Your data is never sold to or shared with advertising networks.

Contact our support team via live chat or email with a written deletion request. We process account closures and personal data deletion within 7 business days, subject to any mandatory retention obligations where local law permits.

We use session cookies for account login continuity and analytics cookies to measure page load performance. You can block or delete cookies through your browser settings at any time; only the session cookie is needed for your account to function normally.

Reach our dedicated privacy contact via live chat inside your account dashboard, or send a written complaint to our privacy email address. We aim to acknowledge all data concerns within 24 hours and resolve them within 2 business days.

How elang138 Protects Your Personal Data

How to Contact Us About Your Privacy

Six Ways We Keep Your Account Data Safe

Encrypted Storage

Cookie Policy

Retention Schedule

Third-Party Access

Your Access Rights

Data Correction & Deletion

Frequently Asked Questions About Your Privacy at elang138

01 What personal data does elang138 collect when I open an account?

02 How long does elang138 keep my transaction records?

03 Can I request a copy of all the data elang138 holds on me?

04 Does elang138 share my data with advertisers or marketing companies?

05 How do I request deletion of my elang138 account and personal data?

06 What cookies does elang138 use and how do I control them?

07 Who should I contact if I believe my data has been mishandled?

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